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Peter: Mar 19, 2025 1:14:07 PM
Premium products and services command a premium because they are perceived to deliver more value, and 86% of buyers will pay a premium for a great customer experience (Source - PWC). Aligningsales and customer service operations is a big part of...
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Peter: Mar 11, 2025 12:11:24 PM
According to a McKinsey study, companies that embrace Business Process Management (BPM) see a 20-30% increase in efficiency[Source: McKinsey]
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Peter: Mar 7, 2025 6:00:27 PM
ServiceNow has dominated the Enterprise ITSM market for decades, and for good reason, it is a fantastic solution for their ideal customers....
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Peter: Feb 12, 2025 8:30:00 AM
Gartner Group reports that over 70% of IT projects fail to meet expectations, and that is mostly due to poor Project Management. The Project...
6 min read
Peter: Jan 30, 2025 11:02:35 AM
Companies with “tightly aligned” sales and marketing departments reach 24% faster revenue growth! Yet Sales and marketing teams, more often than not,...
11 min read
Peter: Dec 13, 2024 12:50:21 PM
Growing a company is an extremely challenging task with McKinsey citing that only 10 percent of S&P 500 companies have managed to grow beyond GDP...
6 min read
Peter: Dec 4, 2024 1:18:15 PM
The rapid advancement of e-commerce and the internet has revolutionised how businesses connect and cooperate with customers worldwide. This...
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Peter: Nov 25, 2024 12:46:05 PM
You can't connect the dots looking forward; you can only connect them looking backwards Steve Jobs When it comes to your Quote-to-Cash Process,...
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Peter: Nov 17, 2024 2:53:14 PM
Unlock the potential of customer service insights to boost your cross-sell and upsell sales strategy.
11 min read
Peter: Nov 11, 2024 1:05:48 PM
Best Shopify Plus Alternatives for HubSpot Users Why Consider a Shopify Plus Alternative? Common reasons why businesses don't want to use Shopify...
