--- title: Big Business Agency Blog | Peter description: Articles on B2B Sales & Big Deals, Differentiating with Outstanding CX, Automation & Workflows, eCommerce & Customer Portals and Ad Services image: https://bigbusinessagency.com/hubfs/ecommerce%20portal.webp --- [Skip to the main content](https://bigbusinessagency.com/insights/author/peter-russell-smith#main-content) [![BBA logo](https://bigbusinessagency.com/hubfs/BBA%20logo%20-1.svg "BBA logo")](https://bigbusinessagency.com) [![BBA-logo-dark-orange-white](https://bigbusinessagency.com/hs-fs/hubfs/BBA-logo-dark-orange-white.webp?width=175&height=134&name=BBA-logo-dark-orange-white.webp "BBA-logo-dark-orange-white")](https://bigbusinessagency.com) - [Home](https://bigbusinessagency.com) - Get more leads - [Google Ads & Pay Per Click](https://bigbusinessagency.com/services/google-ads) - [Ad Intent Data](https://bigbusinessagency.com/ad-intent-data) - [Managed Growth Plans](https://bigbusinessagency.com/services/b2b-lead-generation) - [Contact us](https://bigbusinessagency.com/contact-us) Search [Get In Touch](https://bigbusinessagency.com/contact-us) Toggle Menu Search Toggle Menu [Get In Touch](https://bigbusinessagency.com/contact-us) - [Home](https://bigbusinessagency.com) - Get more leads - [Google Ads & Pay Per Click](https://bigbusinessagency.com/services/google-ads) - [Ad Intent Data](https://bigbusinessagency.com/ad-intent-data) - [Managed Growth Plans](https://bigbusinessagency.com/services/b2b-lead-generation) - [Contact us](https://bigbusinessagency.com/contact-us) [Instagram](https://www.instagram.com/thebigbusinessagency/) [Linkedin](https://uk.linkedin.com/company/big-business-agency) - CPQ - B2B eCommerce - Customer Portal - Quote to Cash - Field Service Management **B2B Sales Consulting** - Big Deal Pursuits, Execution and Performance - Sales Strategy Consulting - Sales Process Consulting **Technology Implementation** - CPQ Implementation - Quote to Cash Implementation - HubSpot Integration - Proof Of Value - HubSpot Onboarding - HubSpot Implementation - Service Hub Implementation **Advertising Services** - [Ad Intent Data](https://bigbusinessagency.com/ad-intent-data) - [LinkedIn Ads](https://bigbusinessagency.com/services/linkedin-ads) - [Google Ads](https://bigbusinessagency.com/services/google-ads) - [B2B Multi Channel Campaigns](https://bigbusinessagency.com/services/b2b-lead-generation) - LinkedIn Automation for Social Selling Campaigns (ads optional) **HubSpot Software** - Service Hub for Help Desk - Content Hub for Marketers - Sales Hub for Sales Teams - [Case Studies](https://bigbusinessagency.com/case-studies/customer-service-workflows-and-automation) **More Amazing Software** - Mobileforce CPQ - CommercePro - Commercient - Expandi # Peter [![salesforce-cpq-alternatives](https://bigbusinessagency.com/hs-fs/hubfs/salesforce-cpq-alternatives.webp?width=1080&height=1080&name=salesforce-cpq-alternatives.webp)](https://bigbusinessagency.com/insights/salesforce-cpq-alternatives) 8 min read #### [Best Salesforce CPQ Alternatives in 2025](https://bigbusinessagency.com/insights/salesforce-cpq-alternatives) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter:](https://bigbusinessagency.com/insights/author/peter-russell-smith) May 19, 2025 4:19:57 PM Is Salesforce CPQ disappearing? If you’re a business still relying on it - or thinking about starting - you might want to hit pause. Salesforce is winding down CPQ availability for new customers, shaking up the market and leaving many searching for... [Technology](https://bigbusinessagency.com/insights/tag/technology) [Scale & Grow](https://bigbusinessagency.com/insights/tag/scale-grow) [Read More](https://bigbusinessagency.com/insights/salesforce-cpq-alternatives) [![customer-service-automation](https://bigbusinessagency.com/hs-fs/hubfs/customer-service-automation-1.webp?width=1600&height=900&name=customer-service-automation-1.webp)](https://bigbusinessagency.com/insights/customer-service-automation-for-b2b-companies) 13 min read #### [Customer Service Automation](https://bigbusinessagency.com/insights/customer-service-automation-for-b2b-companies) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith): Apr 21, 2025 11:43:09 AM Automate to Elevate! As customer expectations evolve, B2B companies adapt their customer service strategies to remain competitive. In fact, 62% of... [Technology](https://bigbusinessagency.com/insights/tag/technology) [Customer Service](https://bigbusinessagency.com/insights/tag/customer-service) [Read More](https://bigbusinessagency.com/insights/customer-service-automation-for-b2b-companies) [![lead-generation-companies](https://bigbusinessagency.com/hs-fs/hubfs/lead-generation-companies-2.webp?width=1200&height=628&name=lead-generation-companies-2.webp)](https://bigbusinessagency.com/insights/lead-generation-companies-drive-b2b-success) 8 min read #### [Lead Generation Companies: How They Drive B2B Success](https://bigbusinessagency.com/insights/lead-generation-companies-drive-b2b-success) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith): Apr 3, 2025 2:50:43 PM 91% of business owners say generating leads is their top challenge (source: Webfx) [Lead Generation](https://bigbusinessagency.com/insights/tag/lead-generation) [Scale & Grow](https://bigbusinessagency.com/insights/tag/scale-grow) [Read More](https://bigbusinessagency.com/insights/lead-generation-companies-drive-b2b-success) [![aligning-sales-and customer-service-teams](https://bigbusinessagency.com/hs-fs/hubfs/aligining-sales-and-customer-service-teams-1.webp?width=1600&height=900&name=aligining-sales-and-customer-service-teams-1.webp)](https://bigbusinessagency.com/insights/sales-and-customer-service-alignment) 6 min read #### [Aligning Sales and Customer Service](https://bigbusinessagency.com/insights/sales-and-customer-service-alignment) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith): Mar 19, 2025 1:14:07 PM Premium products and services command a premium because they are perceived to deliver more value, and 86% of buyers will pay a premium for a great... [Scale & Grow](https://bigbusinessagency.com/insights/tag/scale-grow) [Customer Service](https://bigbusinessagency.com/insights/tag/customer-service) [Read More](https://bigbusinessagency.com/insights/sales-and-customer-service-alignment) [![business-process-management](https://bigbusinessagency.com/hs-fs/hubfs/business-process-management-bba.webp?width=1200&height=628&name=business-process-management-bba.webp)](https://bigbusinessagency.com/insights/what-is-business-process-management) 8 min read #### [Business Process Management, Unlocking Efficiency and Innovation](https://bigbusinessagency.com/insights/what-is-business-process-management) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith): Mar 11, 2025 12:11:24 PM According to a McKinsey study, companies that embrace Business Process Management (BPM) see a 20-30% increase in efficiency\[Source: McKinsey\] [Technology](https://bigbusinessagency.com/insights/tag/technology) [Manufacturing](https://bigbusinessagency.com/insights/tag/manufacturing) [Read More](https://bigbusinessagency.com/insights/what-is-business-process-management) [![servicenow-alternatives](https://bigbusinessagency.com/hs-fs/hubfs/servicenow-alternatives.webp?width=940&height=788&name=servicenow-alternatives.webp)](https://bigbusinessagency.com/insights/servicenow-alternatives-and-competitors) 5 min read #### [Best ServiceNow Alternatives](https://bigbusinessagency.com/insights/servicenow-alternatives-and-competitors) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith): Mar 7, 2025 6:00:27 PM ServiceNow has dominated the Enterprise ITSM market for decades, and for good reason, it is a fantastic solution for their ideal customers.... [Customer Service](https://bigbusinessagency.com/insights/tag/customer-service) [Read More](https://bigbusinessagency.com/insights/servicenow-alternatives-and-competitors) [![Project Management and implementation](https://bigbusinessagency.com/hs-fs/hubfs/PM%20team.webp?width=1080&height=1080&name=PM%20team.webp)](https://bigbusinessagency.com/insights/avoiding-a-failed-crm-project) 5 min read #### [How to avoid a failed CRM project - Top Tips](https://bigbusinessagency.com/insights/avoiding-a-failed-crm-project) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith): Feb 12, 2025 8:30:00 AM Gartner Group reports that over 70% of IT projects fail to meet expectations, and that is mostly due to poor Project Management. The Project... [Implementation](https://bigbusinessagency.com/insights/tag/implementation) [Read More](https://bigbusinessagency.com/insights/avoiding-a-failed-crm-project) [![sales and marketing alignment](https://bigbusinessagency.com/hs-fs/hubfs/Align%20Sales%20and%20marketing.webp?width=1080&height=1080&name=Align%20Sales%20and%20marketing.webp)](https://bigbusinessagency.com/insights/sales-and-marketing-alignment) 6 min read #### [Aligning ABM with Account Based Sales for higher success rates](https://bigbusinessagency.com/insights/sales-and-marketing-alignment) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith): Jan 30, 2025 11:02:35 AM Companies with “tightly aligned” sales and marketing departments reach 24% faster revenue growth! Yet sales and marketing teams don't always work... [Sales growth](https://bigbusinessagency.com/insights/tag/sales-growth) [Marketing](https://bigbusinessagency.com/insights/tag/marketing) [Scale & Grow](https://bigbusinessagency.com/insights/tag/scale-grow) [Read More](https://bigbusinessagency.com/insights/sales-and-marketing-alignment) [![Chief Revenue Officer CRO](https://bigbusinessagency.com/hs-fs/hubfs/CRO.webp?width=1080&height=1080&name=CRO.webp)](https://bigbusinessagency.com/insights/chief-revenue-officer-can-a-cro-grow-your-business) 11 min read #### [Chief Revenue Officer - is hiring a CRO right for your business?](https://bigbusinessagency.com/insights/chief-revenue-officer-can-a-cro-grow-your-business) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith): Dec 13, 2024 12:50:21 PM Growing a company is an extremely challenging task with McKinsey citing that only 10 percent of S&P 500 companies have managed to grow beyond GDP... [Sales growth](https://bigbusinessagency.com/insights/tag/sales-growth) [Scale & Grow](https://bigbusinessagency.com/insights/tag/scale-grow) [Read More](https://bigbusinessagency.com/insights/chief-revenue-officer-can-a-cro-grow-your-business) [![inventory_management](https://bigbusinessagency.com/hs-fs/hubfs/Inventory_management.webp?width=1080&height=1080&name=Inventory_management.webp)](https://bigbusinessagency.com/insights/conquering-global-trade-with-an-top-b2b-inventory-management-strategy) 6 min read #### [Conquer global trade with an optimal B2B Inventory Management strategy](https://bigbusinessagency.com/insights/conquering-global-trade-with-an-top-b2b-inventory-management-strategy) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith): Dec 4, 2024 1:18:15 PM The rapid advancement of e-commerce and the internet has revolutionised how businesses connect and cooperate with customers worldwide. This... [Scale & Grow](https://bigbusinessagency.com/insights/tag/scale-grow) [Manufacturing](https://bigbusinessagency.com/insights/tag/manufacturing) [Read More](https://bigbusinessagency.com/insights/conquering-global-trade-with-an-top-b2b-inventory-management-strategy) [1](https://bigbusinessagency.com/insights/author/peter-russell-smith/page/1) [2](https://bigbusinessagency.com/insights/author/peter-russell-smith/page/2) [3](https://bigbusinessagency.com/insights/author/peter-russell-smith/page/3) [4](https://bigbusinessagency.com/insights/author/peter-russell-smith/page/4) [5](https://bigbusinessagency.com/insights/author/peter-russell-smith/page/5) [Next](https://bigbusinessagency.com/insights/author/peter-russell-smith/page/2) [![POV Video image](https://bigbusinessagency.com/hs-fs/hubfs/POV%20Video%20image.webp?width=1543&height=850&name=POV%20Video%20image.webp)](https://bigbusinessagency.com/insights/author/peter-russell-smith#modal_1_widget_1741285400903) POV Explainer [![big-business-agency-team-1](https://bigbusinessagency.com/hs-fs/hubfs/big-business-agency-team-1.webp?width=1280&height=720&name=big-business-agency-team-1.webp)](https://bigbusinessagency.com/insights/author/peter-russell-smith#modal_2_widget_1741285400903) Top Automation FAQs [![big-business-agency-team-q2c](https://bigbusinessagency.com/hs-fs/hubfs/big-business-agency-team-q2c.jpg?width=1280&height=720&name=big-business-agency-team-q2c.jpg)](https://bigbusinessagency.com/insights/author/peter-russell-smith#modal_3_widget_1741285400903) Quote to Cash Automation  ## Big Business Agency Key Services ![big-business-agency-2](https://bigbusinessagency.com/hubfs/big-business-agency-2.webp) ### B2B Sales ### Consulting   read more ![big-business-agency-1](https://bigbusinessagency.com/hs-fs/hubfs/big-business-agency-1.webp?width=1080&height=1080&name=big-business-agency-1.webp) ### Technology ### Implementation read more ![google-ads](https://bigbusinessagency.com/hubfs/google-ads.webp) ### Advertising ### Services [read more](https://bigbusinessagency.com/services/google-ads) [![BBA logo](https://bigbusinessagency.com/hubfs/BBA%20logo.svg)](https://bigbusinessagency.com)       - [Terms & Conditions](https://bigbusinessagency.com/terms-and-conditions) - [Privacy Policy](https://bigbusinessagency.com/privacy-policy) - [Meet The Team](https://bigbusinessagency.com/meet-the-team) © 2026 Big Business Agency Ltd [Facebook](https://www.facebook.com/people/Big-Business-Agency-Ltd/61567300078982/#)[X](https://twitter.com/werbigbiz)[Instagram](https://instagram.com/thebigbusinessagency)[Linkedin](https://www.linkedin.com/company/big-business-agency)[YouTube](https://www.youtube.com/channel/UCmRxWYXj5cV1bi5Xip759Dg) Return to top ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/QQ01lv700gO4HaUItTkt02v01nHa01E0200co1HQwyitiiBOCM/capped-1080p.mp4", "dateModified" : "2025-03-12T23:10:37.845Z", "duration" : "PT6M24.802S", "height" : 720, "name" : "7 questions we are frequently asked about automation and workflows", "thumbnailUrl" : "https://139678118.fs1.hubspotusercontent-eu1.net/hubfs/139678118/Update-and-improve-Customer-service-Operations.mp4/medium.jpg?t=1741821037845", "uploadDate" : "2025-02-17T11:38:33.817Z", "width" : 1280 } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://stream.mux.com/r8Th4Bj5ex2SgWsOJolFbZ02S401SiAJ02btDCuJHHnEX4/capped-1080p.mp4", "dateModified" : "2025-03-12T23:10:26.455Z", "duration" : "PT2M12.566S", "height" : 1080, "name" : "POV Explained", "thumbnailUrl" : "https://139678118.fs1.hubspotusercontent-eu1.net/hubfs/139678118/POV%20Explained.mp4/medium.jpg?t=1741821026455", "uploadDate" : "2025-02-17T12:52:07.409Z", "width" : 1920 } ``` ```json { "@context" : "https://schema.org", "@type" : "VideoObject", "contentUrl" : "https://139678118.fs1.hubspotusercontent-eu1.net/hubfs/139678118/Quote-to-cash.mp4", "dateModified" : "2024-11-23T11:01:09.015Z", "duration" : "PT3M28.747S", "height" : 1080, "name" : "Quote to cash whiteboard explainer", "thumbnailUrl" : "https://139678118.fs1.hubspotusercontent-eu1.net/hubfs/139678118/Quote-to-cash.mp4/medium.jpg?t=1732359669015", "uploadDate" : "2024-11-22T16:26:11.792Z", "width" : 1920 } ```