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business-process-management

8 min read

Business Process Management, Unlocking Efficiency and Innovation

According to a McKinsey study, companies that embrace Business Process Management (BPM) see a 20-30% increase in efficiency[Source: McKinsey]

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customer-service-automation-and-workflows

7 min read

Understanding Customer Service Workflows & Automation

Differentiating Premium Products and Services can be achieved with five key strategies, and in this article, we explore Differentiation enabled by...

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Is Mailchimp HIPAA compliant

9 min read

Is Mailchimp HIPAA Compliant or not?

Understanding whether Mailchimp is HIPAA compliant is crucial for businesses handling sensitive healthcare information, including UK and European...

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HubSpot Service Hub

6 min read

What is HubSpot's new Service Hub 2.0?

HubSpot Service Hub brings new AI and automation features to CS teams

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B2B eCommerce Platform

4 min read

B2B eCommerce Platforms - Is your current solution the right one?

Reduced Competitive Edge Cash Flow Challenges Vulnerability to Security Breaches Missed Opportunities for Personalisation Operational Inefficiences...

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internal barriers to growth

13 min read

What are the top internal barriers to growth for most B2B companies?

All businesses experience growth plateaus. They reach a certain size and struggle to grow either their revenue or their margin or both, and it's...

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Cross sell and upsell done right

7 min read

What is Cross-selling and upselling? How to get it right

What is Cross-selling and Upselling? What is the Difference between Cross-selling and Upselling? What are the Benefits of Cross-selling and...

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CIO setting AI strategy

3 min read

How do CIOs set their AI strategy?

In a September 2024 Report, Gartner reveal one of the top concerns CIOs have is around setting their AI strategy.

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B2B eCommerce

9 min read

Top B2B eCommerce Solutions

As B2B buyers continue to evolve integrated B2B eCommerce continues to be vital. In fact, the global B2B eCommerce market is projected to reach $20.9...

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