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8 min read
Business Process Management, Unlocking Efficiency and Innovation
According to a McKinsey study, companies that embrace Business Process Management (BPM) see a 20-30% increase in efficiency[Source: McKinsey]

8 min read
Understanding Customer Service Workflows & Automation

Differentiating Premium Products and Services can be achieved with five key strategies, and in this article, we explore Differentiation enabled by...

9 min read
Is Mailchimp HIPAA Compliant or not?

Understanding whether Mailchimp is HIPAA compliant is crucial for businesses handling sensitive healthcare information, including UK and European...

6 min read
What is HubSpot's new Service Hub 2.0?

HubSpot Service Hub brings new AI and automation features to CS teams

4 min read
B2B eCommerce Platforms - Is your current solution the right one?
Reduced Competitive Edge Cash Flow Challenges Vulnerability to Security Breaches Missed Opportunities for Personalisation Operational Inefficiences...

13 min read
What are the top internal barriers to growth for most B2B companies?
All businesses experience growth plateaus. They reach a certain size and struggle to grow either their revenue or their margin or both, and it's...

7 min read
What is Cross-selling and upselling? How to get it right

What is Cross-selling and Upselling? What is the Difference between Cross-selling and Upselling? What are the Benefits of Cross-selling and...

3 min read
How do CIOs set their AI strategy?
In a September 2024 Report, Gartner reveal one of the top concerns CIOs have is around setting their AI strategy.