Discover how to maximise your business's potential by selecting the ideal HubSpot plan tailored to your needs.
Each hub has its own set of features and is available in different tiers: Starter, Professional, and Enterprise.
Understanding how each tier differs in terms of functionality and limitations is essential to determine which plan aligns with your business goals and budgetary constraints. Moreover, HubSpot's pricing can be influenced by the number of users, contacts and additional features required.
As your business grows, you may need to consider add-ons or increased contact tiers, which can affect overall costs. Transparency in pricing ensures that you can anticipate your investment and avoid unexpected expenses as you expand your usage of the platform.
To select the right HubSpot plan, start by evaluating your business needs. Identify your primary goals: improving sales efficiency and increasing leads, cross-selling and enhancing customer service, streamlining digital self-service or improving the user experience.
Then, assess HubSpot's offerings to see which features support your objectives. For instance, if lead generation is a priority, focus on Marketing Hub Plus's capabilities, such as Email campaigns, Social Posts (Market + bundle has a content remix for this) Advertising, Marketing, Landing pages, and lead nurturing tools.
For more outstanding customer service for your B2B Contracted Customers, Service Hub's automated ticketing system, Self-Service Customer Portal and Knowledge Base may be more relevant.
While team size is a factor in selecting the right plan, the primary determinant is the sophistication of your internal processes and the number of departments that need visibility. For example, when Customer Service resolves a customer ticket, does it need input from the Purchasing, Scheduling, Provisioning, or Manufacturing teams to advise on Sales Orders or return statuses?
Micro businesses use the Starter Plans, and businesses looking to streamline operations and scale usually start with Professional plans.
Enterprise plans are designed for companies needing customised elements, such as when B2B eCommerce is needed to provide self-service for contracted customers as a HubSpot module or when HubSpot is used as the customer face of existing ERP or CRMs such as Salesforce, and its sophisticated APIs facilitate integration.
It's really not that complicated. When comparing HubSpot plans, focus on core features that will have the most significant impact on your business operations. For instance, compare the automation capabilities across different tiers, as automation can save time and improve efficiency. The Professional (Pro) and Enterprise tiers typically offer more advanced automation features than the Starter tier.
Additionally, examine the analytics and reporting features. Understanding the performance of your sales and marketing efforts or customer service processes is crucial for making data-driven decisions, and higher-tier plans often provide more detailed insights.
Don't forget to review the limits on user seats, contacts and data storage, as these can quickly become a bottleneck if underestimated.
Marketing Hub includes lead generation, blogging, ads, payments, email marketing, and automation.
The Content Hub’s content marketing features include a drag-and-drop page editor, dynamic content, website themes, forms, analytics, CDN, email marketing, blogging, AB testing and SEO tools. Operations Hub offers sophisticated data tools for custom integrations. Read more on Content Hub here.
Service Hub‘s tools include live chat, help desk automation, conversation routing, a knowledge base, and customer surveys. Discover more about Service Hub in our blog article.
Commerce Hub is a valuable addition to HubSpot's suite of tools, offering comprehensive features for e-commerce businesses. This hub includes tools for managing online transactions, inventory, customer data, and order fulfilment.
Operations Hub is one of the newer hubs - designed to provide sophisticated data tools for custom integrations. This hub empowers businesses to streamline their operational processes by providing advanced automation, reporting, and analytics features.
Upgrading your HubSpot plan should be a strategic decision based on a clear return on investment (ROI). Calculate the potential revenue increase from improved lead generation and conversion rates against the cost of moving to a higher-tier plan. Consider time savings from automation and whether it allows your team to focus on more strategic tasks.
If you're considering an upgrade, use HubSpot's demos or trial periods to test the advanced features and gauge their value to your organisation. Remember, the most expensive plan isn't always the best choice if the additional features don't translate to increased profits or improved efficiency for your business.
You have several options when it comes to getting started with HubSpot. Onboarding is a guided approach where your team are supported by a HubSpot specialist (this can be HubSpot or a HubSpot Partner, read about the differences here) or you can go for an implementation which we cover in our related blog.
The successful implementation of HubSpot in your business requires a strategic approach. Start by training your team on the platform's features and best practices to ensure they are used to their full potential. Streamline your processes by integrating HubSpot with other tools and systems you are already using, which can enhance data consistency and workflow automation.
Regularly review your HubSpot usage and performance metrics to adjust your strategy as needed. As your business evolves, your HubSpot plan may need to evolve with it. Stay informed about new features and updates, and be open to adjusting your plan to keep pace with your business's growth and changing needs.
HubSpot Pricing Guide by Forbes
Why work with a HubSpot Partner?