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Johanne: Mar 14, 2025 3:10:58 PM
Customer Service Management (CSM), focused on proactive problem-solving, empathy and clear communication, is fundamental to providing an exceptional customer experience (CX). CSM involves the strategies, tools, and processes that manage customer...
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Peter: Mar 11, 2025 12:11:24 PM
According to a McKinsey study, companies that embrace Business Process Management (BPM) see a 20-30% increase in efficiencySource: McKinsey.
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Peter: Mar 7, 2025 6:00:27 PM
ServiceNow has dominated the Enterprise ITSM market for decades, and for good reason, it is a fantastic solution for their ideal customers....
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Peter: Feb 12, 2025 8:30:00 AM
Gartner Group reports over 70% of IT projects fail to meet expectations and that is mostly due to poor Project Management. The Project Management...
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Johanne: Feb 8, 2025 3:41:31 PM
Differentiating Premium Products and Services can be achieved with five key strategies, and in this article, we explore Differentiation enabled by...
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Peter: Jan 30, 2025 11:02:35 AM
Companies with “tightly aligned” sales and marketing departments reach 24% faster revenue growth! Yet Sales and marketing teams, more often than not,...
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Johanne: Dec 21, 2024 6:58:42 PM
"Online" has become the new normal, fundamentally transforming how we buy and sell. Unsurprisingly, eCommerce is growing so quickly in the B2B sector...
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Johanne: Dec 16, 2024 4:02:17 PM
Understanding whether Mailchimp is HIPAA compliant is crucial for businesses handling sensitive healthcare information, including UK and European...
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Peter: Dec 13, 2024 12:50:21 PM
Growing a company is an extremely challenging task with McKinsey citing that only 10 percent of S&P 500 companies have managed to grow beyond GDP...
