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customer-service-management

9 min read

What is Customer Service Management?

Customer Service Management (CSM), focused on proactive problem-solving, empathy and clear communication, is fundamental to providing an exceptional customer experience (CX). CSM involves the strategies, tools, and processes that manage customer...

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business process management

8 min read

Business Process Management, Unlocking Efficiency and Innovation

According to a McKinsey study, companies that embrace Business Process Management (BPM) see a 20-30% increase in efficiencySource: McKinsey.

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servicenow-alternatives

5 min read

Best ServiceNow Alternatives

ServiceNow has dominated the Enterprise ITSM market for decades, and for good reason, it is a fantastic solution for their ideal customers....

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Project Management and implementation

5 min read

How to avoid a failed CRM project - Top Tips

Gartner Group reports over 70% of IT projects fail to meet expectations and that is mostly due to poor Project Management. The Project Management...

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customer-service-automation-and-workflows

7 min read

Understanding Customer Service Workflows & Automation

Differentiating Premium Products and Services can be achieved with five key strategies, and in this article, we explore Differentiation enabled by...

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sales and marketing alignment

6 min read

Aligning ABM with Account Based Sales for higher success rates

Companies with “tightly aligned” sales and marketing departments reach 24% faster revenue growth! Yet Sales and marketing teams, more often than not,...

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eCommerce Marketing Plan

6 min read

eCommerce Marketing Plan

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b2b_webshop

6 min read

Why your B2B company needs a webshop

"Online" has become the new normal, fundamentally transforming how we buy and sell. Unsurprisingly, eCommerce is growing so quickly in the B2B sector...

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Is Mailchimp HIPAA compliant

9 min read

Is Mailchimp HIPAA Compliant or not?

Understanding whether Mailchimp is HIPAA compliant is crucial for businesses handling sensitive healthcare information, including UK and European...

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Chief Revenue Officer CRO

11 min read

Chief Revenue Officer - is hiring a CRO right for your business?

Growing a company is an extremely challenging task with McKinsey citing that only 10 percent of S&P 500 companies have managed to grow beyond GDP...

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