Services

Service Hub Implementation

This award winning Help Desk software boosts customer retention with service so exceptional, even your customers' complaints will be compliments!

Service Hub, powered by AI, effortlessly connects with your marketing and sales data, creating a strong and unified platform for all your customer needs!

What does this mean for you?

Easily scalable customer support and proactive customer retention that helps your business flourish!

Ask Us A Question

A peek into Service Hub...

Features your CS team will love!

Help Desk & Ticketing

Dedicated Help Desk Workspace -

Keep all your chats, emails, forms, calls, WhatsApp, and Facebook Messenger conversations in one cozy spot for smooth and easy communication!

Service Level Agreements

Manage your support team at scale-

Advanced SLAs help boost efficiency, increase customer satisfaction and help keep performance levels visible and easy to monitor and report.

Breeze Customer Agent

AI powered help - Get quick answers and solutions to your questions anytime with your friendly AI expert, available 24/7!

Why Big Business Agency

for Service Hub implementation?

Big Business Agency has a dedicated team with expertise in Project Management, HubSpot implementations and ERP integrations should you need that too!

We're ready to lend a hand in mapping out your entire customer journey, highlighting opportunities to surprise and delight your customers using HubSpot Service Hub.

We'll help you with-

Service Hub Implementation
Service Hub Training
Service Hub Optimisation

Work With Us

Service Hub Implementation

Get your team up and running with Service Hub in no time!

HubSpot Service Hub - software for the heart of your service team.

Get your team using the key features and functionality of Service Hub in days not weeks!

Service Hub Optimisation

Get things ship shape!

Let's take a look at your Service Hub tools to tidy things up and make your portal work even better for you!

What's covered?

Tickets
Inbox and Conversations
Customer Portals
Satisfaction Surveys
Knowledge Base
SLAs (Service Level Agreements)

Service Hub Training

Get up to speed quickly

Manage your support team with ease- with advanced SLA tools to improve efficiency and accountability delivering new levels of transparency.

Maybe you prefer tackling knowledge base articles to help your customers help themselves ? Or setting up members only access on your website?

We can help you get there, faster!

Simon Hunter

CEO Hunter Apparel Solutions

"One month after implementing Service Hub’s ticketing and Help Desk with Big Business Agency, we are experiencing significant increases in our efficiency and simplification of our CS operations."

We’re managing to do much more, much faster and improve the service to our B2B customers.

If you need help removing internal barriers, I recommend Big Business Agency.”

CASE STUDY

Established in 1936, Hunter Apparel Solutions is a multi-award-winning, technology-centred professional clothing company.

Facing increased customer support demands from new B2B customers, Hunter Apparel Solutions sought to further improve its customer satisfaction through applying automation across customer support.

CHALLENGES

Increased customer demand

Operational inefficiencies

Staff retention

STRATEGY

To overcome these challenges, Hunter Apparel Solutions engaged Big Business Agency to help them remove internal barriers to growth, increase CS efficiency and simplify operations by Onboarding Service Hub, enabling:

Automatic CS Ticket creation from emails
Automating Workflows across warehousing, purchasing, sales
Single ticket board with statuses for all to see
Automated customer updates
Service Level Stats to improve customer interaction
Ticket reports and dashboards to balance workload

Service Hub Implementation

A peek into Service Hub...

Help Desk & Ticketing

Service Level Agreements

Breeze Customer Agent