Solutions

Customer Portals

Prioritise customer satisfaction while saving your team time.

Our Customer Portal empowers your customers to find the information that matters most to them autonomously, delivering a superior customer experience while enabling your teams to focus on their highest value output.

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Customer Service

A flavour of this solution...

Some key features of our Customer Portals.

Help Desk

Easily create, respond to, and manage tickets in your Help Desk.

Speed up ticket resolution time and bring together your Customer Service, Customer Success, Sales, and Account Management teams with a seamless view of your customers.

Self Service

Automated customer updates keep everyone updated with the progress to resolution for tickets.

Customers can lodge, review, and be informed of all tickets and enquiries across all internal departments, including Dispatch, Warehousing, Sales, Costing, and Technical.

Knowledge Base

Help your customers help themselves with a self service knowledge base. Advanced tools make it quick and easy to create and publish your helpful articles, sort them into neat categories (and subcategories) and add tags with relevant search terms. Let AI help you spot new article ideas, giving your support team more time to tackle those big-picture cases!

customer portal

Why Customer Portals?

Gain a competitive edge with a smart Customer Portal

Give your customers self-service and complete visibility of all their interactions, including orders, returns, CS tickets and quotes.

They can monitor important metrics, check on support requests, or quickly access and share documents.

And that's not all, customer portals also

Speed resolution and improve customer experience
Enable unique, highly personalised information
Improve security
Reduce costs and save time

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Automated Ticket Routing

Workflows

Tickets are automatically routed to the appropriate department for resolution.

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Automated CSAT Survey

Real-time Feedback

Continuously monitor customer satisfaction based on either event (order fulfilment) or time-based (Quarterly).

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Service Level Agreements

Performance Measurement

Automatically monitor and report the progress of tickets from initial response to resolution.

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Ticket Board With Tags

Easy Visual Status

Visually track all tickets by stage and type on one easy-to-read board.

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Automated Customer Updates

Email Statuses

Automated customer updates as tickets progress through the resolution process.

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Dashboards

Automatically Track and Report

Dashboards and reports capture every element of Help Desk SLA performance, Self-Service and Knowledge Base utilisation.

Get started with a Proof Of Value

Explore beyond the usual "Pilot" and Prove the Value the new Help Desk will deliver to the business.

Develop the business case grounded in proven value—a POV is essential for achieving this!

how we run a POV

Customer Portal (1)