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Solutions

Customer Portals

Prioritise customer satisfaction while saving your team time.

Our Customer Portal empowers your customers to find the information that matters most to them autonomously, delivering a superior customer experience while enabling your teams to focus on their highest value output.

Customer Service
 

A flavour of this solution...

Some key features of our Customer Portals.

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Automated Ticket Routing

Workflows

Tickets are automatically routed to the appropriate department for resolution.

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Automated CSAT Survey

Real-time Feedback

Continuously monitor customer satisfaction based on either event (order fulfilment) or time-based (Quarterly).

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Service Level Agreements

Performance Measurement

Automatically monitor and report the progress of tickets from initial response to resolution.

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Ticket Board With Tags

Easy Visual Status

Visually track all tickets by stage and type on one easy-to-read board.

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Automated Customer Updates

Email Statuses

Automated customer updates as tickets progress through the resolution process.

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Dashboards

Automatically Track and Report

Dashboards and reports capture every element of Help Desk SLA performance, Self-Service and Knowledge Base utilisation.

 

Get started with a Proof Of Value

Explore beyond the usual "Pilot" and Prove the Value the new Help Desk will deliver to the business.

Develop the business case grounded in proven value—a POV is essential for achieving this!