Solutions

B2B eCommerce

eCommerce webshop and customer portal all-in-one.

Our B2B eCommerce-enabled Customer Portal solutions deliver an outstanding Customer Experience to help differentiate your premium products and services.

Our all-in-one Portal is designed to simplify Customer Service Operations and provide everything your customers need for self-service. Your customers can access their service catalogues, price lists, product and service packages, maintenance plans, repair and return policies, priority service bookings, and regular service appointments.

The Portal gives your customers up-to-the-minute updates on available inventory, lead times, and service schedules linking warehousing and field services. Customers also have access to easy-to-use self-service Customer Support ticketing.

Sales and Operations are aligned as every quote, order, return, and field service booking is smoothly integrated into the Warehouse and Field Service operations.

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B2B eCommerce Platform
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If you sell premium products and services, we were built to help you differentiate...

We totally get how handy it is to have one easy-to-use portal for configuring, pricing, quoting, booking services, buying products, ordering parts, logging tickets, and so much more, like:

  • Configure service catalogues to bundle products and services
  • Check stock availability and lead times
  • Sell Products with mandatory attached Services
  • Schedule field services
  • Access technical documents
  • Lodge tickets and questions
  • Return and repairs
  • Maintenance requests
  • Parts availability
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B2B eCommerce Portal

Simplifying Customer Service Operations
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Service Catalogues and automated Configure, Price & Quote (CPQ)

Customer eCommerce Portal with total self-service in mind.

Your webshop is configured with customer-specific service catalogues,  inventory levels, lead times, bundles, pricing, discounts, SLAs, billing, returns and CS Tickets.

Customers can build their quotes based on their specific supply contract.

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Align Sales and Customer Service

Cross-sell and upsell made easier

Sales, Service, and Operations teams enjoy a shared customer portal view, which makes it easy to capture and convert every revenue opportunity.

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Integrated Customer Support

Company-wide visibility

Respond to customer tickets up to 40% faster with multi-department visibility of triaged CS tickets, including warehousing, operations, costing, accounting, sales, technical, and marketing.

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Full Reporting - orders by customer

Complete order visibility

A complete set of dashboards is available, showing everything from outstanding product orders and attached services to backlog and utilisation metrics.

You'll also find book-to-bill reports, quote lead times, and time-to-close insights.

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Never miss an order

Real-time inventory and service capacity

We set up lead times in our Customer Portals, which show both finished inventory and lead times in addition to the current available inventory. 

In addition, customers can see resource schedules and availability in real-time, maximising customer satisfaction and boosting billable utilisation.

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Integrate to existing systems

Reduced IT complexity and costs

Our pre-integrated eCommerce Portal integrates with existing ERP, WMS and Field Service applications.

We have proven Prince2 based Project Management Plans for SAP B1, Sage, Business Central, and NetSuite, as well as a multi-party Systems Integration Roles and Responsibilities matrix with systems like Reflow.

Our PMP includes Risks, Assumptions, and Dependencies, along with a robust Change Request process. 

this is how we do eCommerce for B2B...
 

How we build your eCommerce Solution...

We start with your Customer's Buying Experience and work backwards to integrate with existing systems

Services

Requirements Definition

The Requirements Definition details your customer's buying experience in their Portal and defines their buying journey across operations including field services.

Quote to Cash (Q2C) process mapping

Map the 'Enquiry to Order' and 'Order to Cash' processes, including people, processes, and technology.

Systems Integration

Define the roles and responsibilities across IT, the BU, and the existing applications, and scope the Project.

Software

eCommerce Portal Software required-

As Certified Partners, we supply and implement the CommercePro-enabled version of HubSpot's Portal and CRM.

Includes Help Desk, Knowledge Base, Webshop, Workflow automation, Open APIs, Marketing Automation, Sales CRM and Pipeline Management.

 

Integration App required-

When delivering full Q2C automation, we supply and implement the Commercient integration App.

Implementation

Prince2 Project Management

Project Management Plans include Assumptions, Dependencies, Risks, Change Request Process, Schedule, Tasks and Stakeholder Communication

Roll Out, Adoption and Training 

Staff are fully trained in the new operating procedures, processes and systems.

Ongoing Business Support

Continuous support is available in 90-day blocks with SLAs and on-site attendance to ensure a smooth transition.

Let's scope your B2B eCommerce Portal

Get a competitive advantage, innovate and simplify operations while boosting productivity!

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