Services
Proof of Value
Workflow automation streamlines customer service operations and aligns sales with after-market processes.
Implementing a Proof of Value Help Desk with workflow automation to improve customer service eliminates the risks of changing systems.
What does this mean for you?
An opportunity to measure the process improvements and deliver a world-class Help Desk to your Customer Services team.
The POV is a fixed price and fixed scope conducted over 30 days.
POV customised for you...
Test out features your teams will love!
Help Desk & Ticketing
Dedicated Help Desk Workspace - Manage chat, email, form, calling, WhatsApp and Facebook Messenger channels in one place allowing for streamlined communications
Omni-channel Messaging
Seamless Omni-channel Support- Manage all your customer interactions across every channel (phone, email, chat, social media) in a single platform and simplify operations.
Customer Success
Customer Success Workspace - Empower account managers and customer success managers to manage their customers and prioritise customer outreach based on insights from the smart CRM.
Why Proof of Value?
POV answers the 3 crucial questions you need answered before you make a buying decision.
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Show me it's working
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Tell me who else is using it
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What is the ROI?
Proof of Value is a structured, evidence-backed way to demonstrate a solution's real benefits by giving it a test run in your environment.
It emphasises return on investment, ease of use and the overall effect in the context of your business. POV allows you to present a solution and validate the investment with measurable outcomes.
Proof Of Value
Explore beyond the usual Board Room Pilot and Prove the Value the new Help Desk will deliver to the business.
Build the business case based on demonstrated value - a POV is the key to making that happen!
What you can expect
1. Access to Help Desk functionality in HubSpot Service Hub implemented within 3 days.
2. Your 'Team@' email automatically creating customer tickets.
3. A Kanban style ticket Board with all tickets at their stage of resolution
4. Departmental ticket visibility across warehousing, sales, costing and technical
Scope and Set Up
The scope of the POV is designed to maximise value without incurring internal disruption.
The POV can seamlessly run in parallel and typically has these boundaries:
1. Unlimited users with three CS Agents able to create and modify tickets
2. Unlimited visibility across all departments with one warehouse staff and one salesperson able to create and modify tickets
3. One team@ email connected to the Help Desk.
Deliverables and POV Cost
The Deliverables include:
1. Help Desk functionality permanently set up
2. Phone and email Support for 1 month
2. Five users licensed for 12 months
3. Fixed Price Quote to roll out post POV
4. POV Investment £2,000.00 (Ex tax, expenses)
Interested in running a Proof of value?
Have us run a well-managed Proof of Value (POV) to ease into your Customer Portal/Help Desk decision.
POV runs for 1 month
Cost £2000.00 ex tax
Quote-to-Cash Whiteboard explainer
What Our Service Hub Clients Say
Kick start your transformation with a POV
We're excited to help you get all set up with your POV! If you've got questions, we've got answers! Reach out to find out more.