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Customer Service

aligning-sales-and-customer-service

6 min read

Aligning Sales and Customer Service

Premium products and services command a premium because they are perceived to deliver more value, and 86% of buyers will pay a premium for a great...

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customer-service-management

9 min read

What is Customer Service Management?

Customer Service Management (CSM), focused on proactive problem-solving, empathy and clear communication, is fundamental to providing an exceptional...

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servicenow-alternatives

5 min read

Best ServiceNow Alternatives

ServiceNow has dominated the Enterprise ITSM market for decades, and for good reason, it is a fantastic solution for their ideal customers....

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customer-service-automation-and-workflows

7 min read

Understanding Customer Service Workflows & Automation

Differentiating Premium Products and Services can be achieved with five key strategies, and in this article, we explore Differentiation enabled by...

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HubSpot Service Hub

6 min read

What is HubSpot's new Service Hub 2.0?

HubSpot Service Hub brings new AI and automation features to CS teams

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customer experience

9 min read

Using Technology to deliver unforgettable customer experiences

Why Technology is the secret sauce in customer experience The role of technology in modern customer expectations Top Technologies revolutionising...

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Support ticket analysis

8 min read

Using Support Ticket Analysis for Effective Upselling

Unlock the potential of customer service insights to boost your cross-sell and upsell sales strategy.

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internal barriers to growth

13 min read

What are the top internal barriers to growth for most B2B companies?

All businesses experience growth plateaus. They reach a certain size and struggle to grow either their revenue or their margin or both, and it's...

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Cross sell and upsell done right

7 min read

What is Cross-selling and upselling? How to get it right

What is Cross-selling and Upselling? What is the Difference between Cross-selling and Upselling? What are the Benefits of Cross-selling and...

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Helpdesk_ticket_response_time_reduced

6 min read

Reducing Help Desk Ticket Response Times with HubSpot Service Hub

Unlock the secrets to faster customer service responses with Service Hub's powerful automation tools.

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