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Sale to service; simplified.

 

Differentiate your Premium Products and Services with exceptional Customer Experience powered by our Digital Solutions

 

Customer Experience; Simplified.

Easy to deploy, easy to use Workflow Automation aligns Sales and Customer Service Operations in a single platform:

a better experience for your customers, less headaches for your teams.

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HubSpot Sales Hub for B2B sales teams

Revenue Growth 

 

Accelerate Revenue Growth with Precision-Tailored Strategies. Your sales teams deserve more than generic strategies. We develop GTM Strategies, Territory Plans, and Target Account Maps that ensure your efforts are focused where they matter most - on Big Deals.

Align Sales Teams with High-Value Markets. Our dynamic territory planning ensures your sales teams are strategically aligned with high-value markets, balancing coverage and capacity to optimise performance and maximise revenue.

Prioritise Accounts that Drive Results. Define and prioritise target accounts with precision. By combining firmographic data, buying signals, and intent insights, we ensure your team is focusing on opportunities that yield the highest return.

Track Opportunity Progression and Account Engagement in Real-Time. Stay ahead of the competition with real-time tracking of opportunity progression and account engagement. Our tools keep your team in sync, so no opportunity slips through the cracks.

Ready to Accelerate Your Sales? Let’s talk about how our GTM strategies and account-based campaigns can help you win Big Deals and scale faster.

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Empower Customers. Automate Efficiency. Scale Smarter.

Your customers expect seamless, self-service experiences - but fragmented systems and manual processes slow you down. Our Intelligent Automation solutions streamline customer interactions, improve efficiency, and drive revenue growth.

Self-Service That Works for You and Your Customers.  We integrate Customer Portals with your Knowledge Base, Catalogues, Tickets, and Workflow Playbooks, enabling customers to find answers, request services, and track support tickets - without burdening your team.

Smart Catalogues, Smarter Transactions.  Our configurable Customer Catalogues let you manage products, services, subscriptions and bundles - all with real-time version control, ensuring accurate, up-to-date offerings.

Complex Pricing, Simplified.  Eliminate manual pricing headaches with dynamic Customer Price Lists that support complex bundles, multi-currency pricing, and tailored offers - ensuring a frictionless sales process.

Deliver Faster. Reduce Costs. Stay AheadAutomate your customer interactions and service workflows to increase efficiency, reduce manual effort, and provide a seamless experience that drives loyalty and growth.

Let’s talk about how Intelligent Automation can transform your operations

How to get started.

Align your Sales and Customer Service administration on a powerful platform to automate workflows and leverage AI.

how to do it in 3 steps:


Mistakes to avoid.

Customer Service Operations and Sales alignment is a powerful engine for managing complexity while growing a business. 

Here are some key pitfalls to avoid when applying new digital solutions to deliver alignment:

  • Attempting to digitise poorly understood after-market processes
  • Lack of clarity on viable product, subscription and service bundles and combinations
  • Attempting to use digital solutions to make a business change rather than automate the business changes
  • Thinking a task list is a project plan
  • Having no agreed change request process to balance project cost, scope and timeframe
  • Not understanding when assumptions and dependencies have become risks

Customer Service Operations aligned with Sales.

We've solved alignment issues by using automated workflows across multiple departments to manage complexity. We're delivering self-service options to customers, enabled by automation to connect front office to back office to field service.

 

We are experiencing significant increases in our efficiency and simplification of our Customer Service Operations having implemented automated Workflows with Big Business Agency.

Simon Hunter

CEO Hunter Apparel Solutions

 


Updating and Improving Your Customer Service Operations - Your Questions Answered

 

Why use B2B Sales Consulting?

 

In today's competitive B2B landscape, winning Big Deals is more complex than ever. With intense competition and elusive decision-makers, traditional sales methods will likely fail.

At Big Business Agency, we provide the innovative solutions you need to navigate these challenges and achieve success. Visit our sales consulting services page to learn more.