Solutions

Customer Portals

Prioritise customer satisfaction while saving your team time.

Our Customer Portal empowers your customers to find the information that matters most to them autonomously, delivering a superior customer experience while enabling your teams to focus on their highest value output.

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A flavour of this solution...

Some key features of our Customer Portals.

Help Desk

Easily create, respond to, and manage tickets in your Help Desk.

Speed up ticket resolution time and bring together your Customer Service, Customer Success, Sales, and Account Management teams with a seamless view of your customers.

Self Service

Automated customer updates keep everyone updated with the progress to resolution for tickets.

Customers can lodge, review, and be informed of all tickets and enquiries across all internal departments, including Dispatch, Warehousing, Sales, Costing, and Technical.

Knowledge Base

Help your customers help themselves with a self service knowledge base. Advanced tools make it quick and easy to create and publish your helpful articles, sort them into neat categories (and subcategories) and add tags with relevant search terms. Let AI help you spot new article ideas, giving your support team more time to tackle those big-picture cases!