Solutions
B2B eCommerce
eCommerce webshop and customer portal all-in-one.
Our B2B eCommerce Customer Portal solutions deliver a competitive advantage for your business.
Our all-in-one Portal is designed to make life easier by simplifying operations and showcasing everything your customer needs for self-service. Your customers can access their price lists, product and service packages, maintenance plans, repair and return policies, priority service bookings, and regular service appointments.
The Portal gives your customers up-to-the-minute updates on available inventory, lead times, and service schedules. You can also easily check your order status and handle any questions or issues with our handy self-service ticketing.
Every order, return, and service booking is smoothly integrated into the Warehouse and Accounts Receivable for easy central billing, all in line with your customer's negotiated contract and procurement policies.
If you sell testing, compliance, instrumentation or measurement devices and services, we were built to help you...
We totally get how handy it is to have one easy-to-use portal for configuring, pricing, quoting, booking services, buying products, ordering parts, logging tickets, and so much more, like:
- Configure bundles of products and services
- Check stock availability and lead times
- Buy Products and Attached Services
- Schedule calibrations
- Schedule testing and certifications
- Lodge tickets and questions
- Return and repairs
- Maintenance requests
- Parts availability
B2B eCommerce Portal
breaking internal barriers to growth
this is how we do eCommerce for B2B...
How we build your eCommerce Solution...
We start with your Customer's Buying Experience and work backwards to integrate your ERP
Services
Requirements Definition
The Requirements Definition details your customer's buying experience in their Portal.
Quote to Cash (Q2C) process mapping
Map the 'Enquiry to Order' and 'Order to Cash' processes, including people, processes, and technology.
Systems Integration with ERP
Define the roles and responsibilities across IT, the BU, and the ERP vendor, and scope the Project.
Software
eCommerce Portal Software required-
As Certified Partners, we supply and implement the CommercePro-enabled version of HubSpot's Portal and CRM.
ERP Integration App required-
When delivering full Q2C automation, we supply and implement the Commercient integration App.
Implementation
Prince2 Project Management
Project Management Plans include Assumptions, Dependencies, Risks, Change Request Process, Schedule, Tasks and Stakeholder Communication
Roll Out, Adoption and Training
Staff are fully trained in the new operating procedures, processes and systems.
Ongoing business support
Continuous support is available in 90-day blocks with SLAs and on-site attendance to ensure a smooth transition.
Let's scope your B2B eCommerce Portal
Get a competitive advantage, innovate and simplify operations while boosting productivity!