--- title: What is HubSpot's Calling Solution? description: HubSpot Calling allows you to make calls straight from your HubSpot contact record.and automatically update contact records with call activity. image: https://bigbusinessagency.com/hubfs/HubSpot%20Calling.jpg --- [Skip to the main content](https://bigbusinessagency.com/insights/what-is-hubspots-calling-solution#main-content) [![BBA logo](https://bigbusinessagency.com/hubfs/BBA%20logo%20-1.svg "BBA logo")](https://bigbusinessagency.com) [![BBA-logo-dark-orange-white](https://bigbusinessagency.com/hs-fs/hubfs/BBA-logo-dark-orange-white.webp?width=175&height=134&name=BBA-logo-dark-orange-white.webp "BBA-logo-dark-orange-white")](https://bigbusinessagency.com) - [Home](https://bigbusinessagency.com) - Get more leads - [Google Ads & Pay Per Click](https://bigbusinessagency.com/services/google-ads) - [Ad Intent Data](https://bigbusinessagency.com/ad-intent-data) - [Managed Growth Plans](https://bigbusinessagency.com/services/b2b-lead-generation) - [Contact us](https://bigbusinessagency.com/contact-us) Search [Get In Touch](https://bigbusinessagency.com/contact-us) Toggle Menu Search Toggle Menu [Get In Touch](https://bigbusinessagency.com/contact-us) - [Home](https://bigbusinessagency.com) - Get more leads - [Google Ads & Pay Per Click](https://bigbusinessagency.com/services/google-ads) - [Ad Intent Data](https://bigbusinessagency.com/ad-intent-data) - [Managed Growth Plans](https://bigbusinessagency.com/services/b2b-lead-generation) - [Contact us](https://bigbusinessagency.com/contact-us) [Instagram](https://www.instagram.com/thebigbusinessagency/) [Linkedin](https://uk.linkedin.com/company/big-business-agency) - CPQ - B2B eCommerce - Customer Portal - Quote to Cash - Field Service Management **B2B Sales Consulting** - Big Deal Pursuits, Execution and Performance - Sales Strategy Consulting - Sales Process Consulting **Technology Implementation** - CPQ Implementation - Quote to Cash Implementation - HubSpot Integration - Proof Of Value - HubSpot Onboarding - HubSpot Implementation - Service Hub Implementation **Advertising Services** - [Ad Intent Data](https://bigbusinessagency.com/ad-intent-data) - [LinkedIn Ads](https://bigbusinessagency.com/services/linkedin-ads) - [Google Ads](https://bigbusinessagency.com/services/google-ads) - [B2B Multi Channel Campaigns](https://bigbusinessagency.com/services/b2b-lead-generation) - LinkedIn Automation for Social Selling Campaigns (ads optional) **HubSpot Software** - Service Hub for Help Desk - Content Hub for Marketers - Sales Hub for Sales Teams - [Case Studies](https://bigbusinessagency.com/case-studies/customer-service-workflows-and-automation) **More Amazing Software** - Mobileforce CPQ - CommercePro - Commercient - Expandi 12 min read # What is the HubSpot Calling Solution? [![Picture of Johanne](https://bigbusinessagency.com/hubfs/Johanne%20Headshot%202.png) Johanne](https://bigbusinessagency.com/insights/author/johanne) : Oct 31, 2023 2:42:46 PM [Sales growth](https://bigbusinessagency.com/insights/tag/sales-growth) [Technology](https://bigbusinessagency.com/insights/tag/technology) ![What is the HubSpot Calling Solution?](https://bigbusinessagency.com/hubfs/HubSpot%20Calling.jpg) ## HubSpot Calling: Discover your ideal Calling solution for your entire team HubSpot's calling feature is revolutionising how businesses handle phone interactions. This guide will lead you through setting up and fully optimising HubSpot calling, from initial setup to advanced functionalities.  With HubSpot Calls you can make and receive calls, make notes in real-time and log and track (and record if you need that too) all in your HubSpot CRM. ### Calling Highlights 1. HubSpot Calling enables direct calling through the software, offering both inbound and outbound call options. 2. You can connect your preferred calling providers, such as Aircall or RingCentral, with HubSpot. 3. Establishing phone numbers, adjusting outbound numbers, determining working hours, and personalising voicemail are essential steps for utilising HubSpot Calling. 4. The tool incorporates features like call outcome logs, call recording, conversation intelligence, and automatic associations to enhance communication management. 5. HubSpot provides educational materials and remote work features to assist businesses with its calling integration. ## What is Calling all about? HubSpot Calling is a feature within the [HubSpot platform](https://www.hubspot.com/products/crm) that allows users to make phone calls directly through the software. You can dial numbers, log calls and even record conversations. HubSpot Calls integrate with your contacts database, making it easy to call leads and customers without leaving HubSpot. With this feature, you have options for both making inbound calls and outbound calling. It makes managing communication straightforward by keeping track of all your call activities in one place. If you're a user with an assigned [Sales Hub ](https://knowledge.hubspot.com/account/manage-sales-hub-and-service-hub-paid-users?hubs_content=knowledge.hubspot.com/calling/use-the-calling-tool&hubs_content-cta=assigned%20Sales%20Hub%C2%A0)[or Service Hub ](https://knowledge.hubspot.com/account/manage-sales-hub-and-service-hub-paid-users?hubs_content=knowledge.hubspot.com/calling/use-the-calling-tool&hubs_content-cta=or%C2%A0Service%20Hub%C2%A0)[paid seat](https://knowledge.hubspot.com/account/manage-sales-hub-and-service-hub-paid-users?hubs_content=knowledge.hubspot.com/calling/use-the-calling-tool&hubs_content-cta=paid%20seat), you can make calls directly to contacts from their record in HubSpot using a [HubSpot provided phone number](https://knowledge.hubspot.com/calling/manage-phone-numbers-registered-for-calling?hubs_content=knowledge.hubspot.com/calling/use-the-calling-tool&hubs_content-cta=HubSpot%20provided%20phone%20number#acquire-and-configure-a-hubspot-provided-phone-number), an [outbound phone number](https://knowledge.hubspot.com/calling/manage-phone-numbers-registered-for-calling?hubs_content=knowledge.hubspot.com/calling/use-the-calling-tool&hubs_content-cta=outbound%20phone%20number#register-an-outbound-phone-number) registered for calling, or a [third-party calling provider](https://knowledge.hubspot.com/calling/integrate-a-third-party-calling-provider-with-hubspot?hubs_content=knowledge.hubspot.com/calling/use-the-calling-tool&hubs_content-cta=third-party%20calling%20provider). You have the option to record the call, jot down notes during the conversation, and save the call details to the contact's profile. Additionally, if you find yourself in a chat with a contact in the conversations inbox, you can conveniently access the calling tool directly from the reply editor. Before getting started, make sure you meet the [technical requirements](https://knowledge.hubspot.com/calling/what-are-the-technical-requirements-to-use-the-calling-tool?hubs_content=knowledge.hubspot.com/calling/use-the-calling-tool&hubs_content-cta=technical%20requirements) to make calls with HubSpot and that you [set up a calling option](https://knowledge.hubspot.com/calling/manage-phone-numbers-registered-for-calling?hubs_content=knowledge.hubspot.com/calling/use-the-calling-tool&hubs_content-cta=set%20up%20a%20calling%20option) in your account. Keep in mind that the [number of calling minutes](https://legal.hubspot.com/hubspot-product-and-services-catalog) in your HubSpot account depends on your subscription. If you're close to reaching your calling limit, an alert will pop up in your account. Don't worry, even if you hit your limit mid-call, you can finish that call. Just keep in mind that calling minutes reset at the beginning of each month. Note: when your acquire a Sales Hub or Service Hub professional or enterprise account ,you can purchase additional calling minutes   ## Setting Up Calling in HubSpot Establishing phone numbers, arranging outbound numbers, defining working hours, tailoring voicemail, and recording consent messages are crucial steps to begin using HubSpot Calling effectively. It's an easy, straightforward process to set up HubSpot Calling. ### 1. Setting up Phone Numbers Making calls directly within HubSpot is easy. To begin, you need to correctly configure your phone numbers. 1. Go to your HubSpot account settings. 2. Select the "Calling" tab. 3. Click on "Phone Numbers" to start your setup. 4. Choose "Connect a Number" to link your existing number with HubSpot. 5. Follow the instructions and verify your number for security purposes. 6. If you require a new number within HubSpot, select a country from the dropdown menu. 7. Review the available numbers and make your selection. 8. Assign this new number to yourself or a team member. 9. Test by making a sample call. ### 2. Configure Outbound Numbers Once phone numbers are set up, the next task is to configure outbound numbers. This is crucial for maintaining effective communication with customers and prospects. Follow these steps to configure outbound numbers: 1. Log into your HubSpot account and go to the calling settings. 2. Select the option to set up outbound numbers. 3. Enter the preferred outbound numbers, making sure to include the area code, country code, and any other required information. 4. Confirm the outbound numbers to guarantee their accuracy and operation. 5. Adjust call routing and management preferences for each outbound number. 6. Finally, test the outbound numbers to ensure they function correctly. ### 3. Setting Working Hours Configuring your working hours is crucial for using the HubSpot calling feature efficiently. This guarantees that calls occur at suitable times. Here's the process for setting your working hours in HubSpot 1. Log into your HubSpot account and go to the calling settings. 2. From the menu, pick the "Working hours" option. 3. Select the days your team is active and define the start and end times for each. You also have the flexibility to set different working hours for individual users or teams within HubSpot.  4. After setup, calls will only be scheduled and directed during these designated hours. ### 4. Customising Your Voicemail  To customise voicemail and record the consent message in HubSpot Calling, follow these steps: 1. Navigate to the "Sales" tab in your HubSpot account. 2. Select "Calling" from the dropdown menu. 3. Click on "Settings" then choose "Call Queues." 4. Locate the "Voicemail & Consent Message" section. 5. Customise your voicemail by recording a message or you can select a pre-recorded one. 6. Ensure your voicemail complies with relevant legal requirements for consent messages. 7. Save your changes to apply the customised settings.   ## Using a 3rd Party Calling Provider in HubSpot Leverage the power of call outcome logs, call recording, conversation intelligence, and automatic associations with a third-party calling provider in HubSpot. Learn how to maximise your calling capabilities for better communication and customer relationship management. ## Integrating Calling Providers with HubSpot Let's explore HubSpot Calling integration with other phone services. Linking your preferred calling providers to HubSpot is straightforward. You can effortlessly make and receive calls from your HubSpot account using providers like Kixie, Aircall or RingCentral. Once integrated, these services function seamlessly within HubSpot. Begin by selecting a provider that aligns with your requirements and ensure it is compatible with HubSpot. Next, follow the provider's instructions to connect their service to your HubSpot account. Once connected, you'll be able to initiate calls directly from contact profiles swiftly! Your team will handle calls seamlessly within HubSpot, maintaining organisation and accessibility.   ## Top Calling Features   ### Call Outcome Logs Track and analyse call outcome data using HubSpot's integrated calling feature. Monitor the success of your calls, such as answered, missed, or voicemail, to understand customer interactions better. Leverage the call outcome logs to gain insights into sales performance and enhance your calling strategy for improved results. ### Call Recording HubSpot's [call recording](https://knowledge.hubspot.com/calling/manage-phone-numbers-registered-for-calling?__hstc=159518178.e76b7c00bb170b9dfd61814e0dd31d55.1728223681826.1728223681826.1728223681826.1&__hssc=159518178.1.1728223681826&__hsfp=79725722#turn-on-call-recording) feature allows you to capture and save important conversations with prospects and customers for future reference. This helps monitor the quality of calls, train new team members, and ensure compliance with legal requirements. With automatic call recording, you can easily review discussions related to topics such as HubSpot incoming calls or HubSpot international calling, providing valuable insights for improving communication strategies and customer interactions. The call recording feature also enhances your ability to track interactions accurately, ensuring vital information is preserved during follow-up activities like outbound calling or scheduling appointments. ### Conversation Intelligence [Conversation Intelligence](https://www.hubspot.com/products/conversation-intelligence?__hstc=159518178.e76b7c00bb170b9dfd61814e0dd31d55.1728223681826.1728223681826.1728223681826.1&__hssc=159518178.1.1728223681826&__hsfp=79725722) in the context of HubSpot Calling refers to the feature that allows users to gain valuable insights and data from their sales calls. Conversation Intelligence will enable users to access detailed call logs and recordings, providing a deeper understanding of customer interactions. This tool automatically associates calls with contacts and records call outcomes, facilitating efficient follow-ups and performance analysis. By leveraging Conversation Intelligence within HubSpot Calling, businesses can enhance their sales strategies and optimise customer relationships for improved retention. The integration of Conversation Intelligence in HubSpot Calling empowers users with actionable insights derived from call interactions. Businesses can make informed decisions to strengthen customer relationships and drive sales effectiveness through automatic call associations, detailed call logs, and outcome-tracking functionalities. ### Automatic Associations Analysing call data in HubSpot enables automatic associations of calls with contacts, companies, and deals. It allows for seamless tracking by automatically linking all call activities to the relevant records within the CRM. This feature aids in effortlessly maintaining an organised system, facilitating efficient follow-ups, and reporting on-call interactions. With Automatic Associations, the integration streamlines the process of attributing calls to specific customer engagements. The functionality enhances productivity and ensures that all pertinent information about a call is accurately linked to the associated contact or deal record in HubSpot.     ![hubspot-calling-1](https://bigbusinessagency.com/hubfs/hubspot-calling-1.webp) **CPQ** **software** **click here** ![hubspot-calling-2](https://bigbusinessagency.com/hubfs/hubspot-calling-2.webp) **Field Service** **Management** **click here** ![hubspot-calling-3](https://bigbusinessagency.com/hubfs/hubspot-calling-3.webp) **Customer** **Portals** **click here**     ## HubSpot Calling Click to Call with [Sales and Service Hub](https://bigbusinessagency.com/hubspot-sales-hub) Calling prospects and customers from inside HubSpot makes it easy to record and auto-log the conversation on the contact record for future reference. - **Spend less time calling, more time connecting** - **Automatically make and log calls directly on CRM records** - **Allow your whole team to listen to customer conversations** ### Call from a contact record To start a call from a contact record: - In your HubSpot account, navigate to **CRM** > **Contacts**. - Click the **name **of a record. - In the left sidebar, click the calling **call icon**. - If you don't need to [update any calling settings](https://knowledge.hubspot.com/calling/manage-phone-numbers-registered-for-calling?hubs_content=knowledge.hubspot.com/calling/use-the-calling-tool&hubs_content-cta=update%20any%20calling%20settings) before placing a call, select a **phone number** from the dropdown menu. The call will immediately begin. ## call screen example ![HubSpot Calling ](https://bigbusinessagency.com/hs-fs/hubfs/click-to-call-en-600x381-3689839.jpg?width=800&height=508&name=click-to-call-en-600x381-3689839.jpg)   ### Multiple Numbers   How good would it be to have 2 phone numbers on one device?  It's so easy with HubSpot. Sales Hub and Service Hub users (Starter, Professional or Enterprise) have access to a FREE HubSpot provided phone number  > *this **allows you to make outbound calls and receive incoming calls forwarded to your personal device using your existing mobile carrier*** This new feature can be really useful, especially if you don't want to manage multiple devices, you can now choose to have two phone numbers on one device. Note: If you're a HubSpot user with super admin permissions, you can acquire a HubSpot provided phone number then assign it to a team member.   ![hubspot-calling](https://bigbusinessagency.com/hs-fs/hubfs/hubspot-calling.webp?width=640&height=361&name=hubspot-calling.webp)   ## Make Calls with HubSpot Mobile App Make customer calls on the go with the[ HubSpot mobile app](https://knowledge.hubspot.com/mobile/how-to-install-the-hubspot-mobile-application) using your mobile phone carrier and capture all the details of your conversation with your customer in their contact record. It's simple, here's how you can make calls through your mobile phone carrier or using HubSpot Calling by selecting a task, contact, or company record. - Open the** HubSpot** app on your device. - Navigate to your records: - **Tasks**: Tap **Menu** in the bottom navigation menu, then tap **Home** in the left sidebar. Under *Upcoming tasks*, you can view three upcoming tasks. If one of them is a call task, tap calling **Call**. To access more tasks, tap **Go to tasks**, then select the **Due Tasks** or **Future Tasks** tab. You can tap **Menu**, then tap **Tasks** in the left sidebar to view all tasks. - **Contacts**: Tap **Menu** in the bottom navigation menu, then tap **Contacts** in the left sidebar. - **Companies**: in the iOS app, tap **Menu** in the bottom navigation menu, tap **Contacts** in the left sidebar, then tap the **Companies** tab. In the Android app, tap **Menu** in the bottom navigation menu, tap **Companies** in the left sidebar. - ![Ad-intent-data-mobile](https://bigbusinessagency.com/hs-fs/hubfs/Ad-intent-data-mobile.webp?width=350&height=280&name=Ad-intent-data-mobile.webp)Tap the task, contact, or company record **name**. - On the task record, next to the task name, tap calling **Call**.  - To Call from your mobile phone carrier on the HubSpot mobile app, select  **My phone**. - To call from the HubSpot Calling tool on the HubSpot mobile app, select **HubSpot Calling**. - Select an outgoing number for users with Sales Hub paid seats, tap the Outgoing number dropdown menu. - Select your preferred **outgoing number**. You can add additional outgoing numbers in your desktop settings including HubSpot provided numbers. - Tap **Close**. - To start the call, tap calling **Call**. If a contact has opted out of communications, you'll be notified before being able to proceed. - If you’re using the call method, you can mute calls, use speaker phone, open a number pad, record calls, and takes notes. - - - To mute calls or use speaker phone, tap **Mute** or **Speaker**. - To open the number pad, tap **Number pad** - To take notes, tap **Notes** - To begin call recording, tap **Record**   ## Create a better calling experience  [![HubSpot calling](https://bigbusinessagency.com/hs-fs/hubfs/orange%20phone4.jpg?width=304&height=228&name=orange%20phone4.jpg)](https://knowledge.hubspot.com/calling/receive-calls-in-hubspot) Make direct calls to your customers and prospects using HubSpot's customer platform. You won't have any concerns about the call quality - its superb and you can take advantage of advanced features such as call logging and analytics. This user-friendly feature has been specifically designed to seamlessly handle all your recorded calls, ensuring that they are effortlessly logged on the contact records within [HubSpot's Smart CRM system,](https://bigbusinessagency.com/hubspot-sales-hub-hq)ensuring your team has the necessary context to deliver the best possible customer experience.   > Its quick and easy to add click to call links to your content, your website and sales and [marketing emails](https://knowledge.hubspot.com/email/create-marketing-emails-in-the-drag-and-drop-email-editor). As well as recording the call, a mentioned above, you can take notes during the call, and save the call to the contact's record. If you're in the middle of a conversation with a contact in the conversations inbox, you can also conveniently access the calling tool directly from the reply editor. Efficiency and productivity gains are always welcome! You can also set up call recording for your account so your whole team's calls are recorded and accessible in the [calls index page](https://knowledge.hubspot.com/crm-setup/create-customize-and-manage-your-saved-views) for review. If you're a user in a ***Sales Hub ***or ***Service Hub** Professional* or Enterprise account, you can turn on Conversation Intelligence (CI) to automatically record, transcribe, and [review calls](https://knowledge.hubspot.com/calling/review-call-recordings-and-transcripts) made in HubSpot.   ## Which browsers support the HubSpot calling tool? To use the calling tool in the CRM, use one of the support browsers listed below: **![Big-Business-Agency-Phone](https://bigbusinessagency.com/hs-fs/hubfs/Big-Business-Agency-Phone.jpg?width=424&height=318&name=Big-Business-Agency-Phone.jpg)Windows browsers that support calling** - Google Chrome (latest version) - Mozilla Firefox (latest version) - Microsoft Edge (latest version) **Mac browsers that support calling** - Google Chrome (latest version) - Mozilla Firefox (latest version) - Safari (latest version)         ## Benefits of Using HubSpot Calling   ### 1. Remote Work  In a [B2B Sales](https://bigbusinessagency.com/insights/comprehensive-guide-to-b2b-sales) environment, switching to remote work may be required and it's effortless with HubSpot Calling. This feature enables team members to make and receive calls from any location, supporting flexible work arrangements. Whether your team is in an office, working remotely, or on the move, HubSpot Calling ensures continuous connectivity with prospects and customers without geographical barriers. It enables businesses to sustain productivity and efficient communication outside of traditional office environments. HubSpot's remote work capabilities offer a seamless transition to a virtual setting where employees can access calling features effortlessly from multiple locations. This adaptability accommodates the changing dynamics of modern workplaces and equips teams with the necessary tools for effective communication, regardless of their physical location. ### 2. Coaching Your Team  Boost your team's performance by creating coaching playlists filled with insightful call recordings designed to enhance their skills. These playlists are an invaluable resource for teaching team members soft skills, effective sales techniques, and product positioning. Organise your playlists into folders to simplify your training process and deliver focused guidance. Keep up-to-date by subscribing to playlists and getting alerts whenever new recordings are added. This ensures your team remains informed and current with the latest and most significant calls. When you follow a playlist, you'll receive a daily email with updates on newly added recordings from the previous day. [Information on how to set up coaching playlists is available here.](https://knowledge.hubspot.com/use-coaching-playlists-to-train-your-team) ### 3. Simplifying Sales Pipeline  Optimise your sales pipeline with HubSpot Calling by efficiently tracking and managing calls, scheduling follow-ups, and prioritising leads directly within the platform. Gain comprehensive visibility by accessing real-time data on call outcomes and integrating call logs into customer profiles. Enhance productivity by utilising HubSpot's calling features to systematically organise and prioritise leads according to call interactions. Effortlessly guide prospects through the sales funnel, ensuring no opportunities are overlooked. ### 4. Enhancing Communication and Collaboration ![Calling2](https://bigbusinessagency.com/hs-fs/hubfs/Calling2.jpg?width=410&height=410&name=Calling2.jpg)HubSpot Calling streamlines communication and fosters collaboration among sales teams. With features like call recording and automatic logging, team members can easily access and review customer interactions, promoting a unified approach to client engagement and ensuring everyone stays informed. By providing real-time insights, HubSpot Calling enables teams to work more effectively in nurturing leads and finalising deals. Additionally, the integration of third-party calling providers with HubSpot boosts communication across different departments within an organisation. The ability to track call outcomes, record significant conversations, and automatically associate them with relevant contacts creates a centralised platform that enhances collaboration between sales, marketing, and support teams. As a result, organisations can implement a cohesive strategy for managing customer relationships while streamlining internal communication processes to boost productivity. ### 5. Improving Customer Retention  After enhancing sales pipeline management, HubSpot Calling plays a vital role in boosting customer retention and fostering deeper relationships. By employing features such as call outcome logs, call recording, and conversation intelligence, businesses can gain invaluable insights into customer interactions. This enables more tailored follow-ups and a deeper comprehension of customer demands, ultimately increasing satisfaction and loyalty. Moreover, with automatic associations, businesses can ensure every interaction is recorded and utilised to cultivate enduring customer relationships. HubSpot Calling streamlines the communication process, enabling businesses to actively engage with customers, thereby enhancing customer retention rates and strengthening relationships, which are crucial for sustained success in today’s competitive market. ### 6. Training and Support for HubSpot Calling HubSpot offers extensive training materials and a knowledge base to ensure users fully leverage HubSpot Calling. With remote work capabilities, teams can access support and training resources from anywhere. Explore HubSpot's detailed training guides and knowledge base for instructions on call integration, outbound calling, and call scheduling. Use the remote work features to train your team on HubSpot's dialer, call recording, and auto-dialer tools. These resources also include instructions for customising call queues and maintaining data security with HubSpot's call center solutions. Keep your team up-to-date with the latest materials to boost their efficiency and effectiveness. Provide your team with the essential knowledge by utilising HubSpot's extensive training resources and knowledge base, covering every aspect of call integration, outbound calling, and dialer use. With remote work features available, ensure your team is skilled in using key functions like call recording, auto-dialer capabilities, and customising call queues, all while protecting customer data during calls. ### 7. Safeguarding Customer Data HubSpot Calling protects customer data by utilising encryption and secure storage practices. Information is encrypted while in transit, preventing unauthorised access or interception. These security measures comply with data protection regulations, ensuring adherence and fostering customer confidence. Access controls in HubSpot Calling allow organisations to manage user permissions and limit access to sensitive data. Authentication processes help prevent unauthorised individuals from accessing customer information, enhancing the system's security. ### 8. Customisation and Data Protection  Protect customer data with HubSpot Calling to provide a tailored and secure calling experience for both your team and clients. Note: When [making calls](https://knowledge.hubspot.com/calling/use-the-calling-tool?hubs_content=knowledge.hubspot.com/calling/what-countries-are-supported-by-calling&hubs_content-cta=making%20calls) from HubSpot using either a registered [outbound phone number](https://knowledge.hubspot.com/calling/manage-phone-numbers-registered-for-calling?hubs_content=knowledge.hubspot.com/calling/what-countries-are-supported-by-calling&hubs_content-cta=outbound%20phone%20number#register-an-outbound-phone-number) or a [HubSpot provided phone number](https://knowledge.hubspot.com/calling/manage-phone-numbers-registered-for-calling?hubs_content=knowledge.hubspot.com/calling/what-countries-are-supported-by-calling&hubs_content-cta=HubSpot%20provided%20phone%20number#acquire-and-configure-a-hubspot-provided-phone-number), the [supported country list](https://knowledge.hubspot.com/calling/what-countries-are-supported-by-calling) is available here. For more information on countries supported for porting, check out [this article](https://knowledge.hubspot.com/calling/port-out-a-hubspot-phone-number?hubs_content=knowledge.hubspot.com/calling/what-countries-are-supported-by-calling&hubs_content-cta=this%20article).   ---   Discover how Calling features work with [Service Hub](https://bigbusinessagency.com/software/hubspot-service-hub) Starter, Professional and Enterprise editions. [![hubspot service hub](https://bigbusinessagency.com/hs-fs/hubfs/hubspot-service-hub.webp?width=380&height=380&name=hubspot-service-hub.webp)](https://bigbusinessagency.com/software/hubspot-service-hub)     ### FAQs - your HubSpot Calling questions answered - #### What options do I have with phone numbers if I want to use HubSpot Calling? With a HubSpot provided phone number, you have the ability to both make outbound calls and receive incoming calls that are forwarded to your personal device. If you have super admin permissions, you are able to obtain a HubSpot provided phone number and then assign it to a team member. Furthermore, you have the option to acquire the number and reassign it at a later time. - #### Can I use caller ID with HubSpot Calling? Yes you can enable Caller ID with HubSpot Calling. For optimal performance, Caller ID functions best with accounts containing fewer than 10,000 contacts.  - #### How can I get more minutes for HubSpot Calling? The number of calling minutes allocated to your HubSpot account is based on your subscription level. An alert will notify you when you are approaching your limit. If you happen to reach your limit during a call, you can finish that call but will not be able to make any more calls for the rest of the month. Calling minutes reset at the start of each month. If you're a super admin in a Sales Hub or Service Hub Professional or Enterprise account, you can purchase additional calling minutes from the Add-ons section on HubSpot's pricing page.    Got questions? ![send us a message](https://hubspot-no-cache-eu1-prod.s3.amazonaws.com/cta/default/139678118/interactive-206050313452.png)   ---   #### Useful Links [Using the calling tool in HubSpot](https://knowledge.hubspot.com/calling/use-the-calling-tool) [Why consider HubSpot?](https://bigbusinessagency.com/big-business-agency-blog/why-consider-hubspot) [Discover HubSpot Sales Hub](https://bigbusinessagency.com/hubspot-sales-hub-hq) [Introducing Service Hub 2.0](https://bigbusinessagency.com/big-business-agency-blog/what-is-the-new-hubspot-service-hub-2.0) [Elevating Customer Service: Unlocking the Secrets to Top Quality Service](https://bigbusinessagency.com/big-business-agency-blog/ensuring-quality-in-customer-support-services) [Why sales teams are switching to HubSpot](https://bigbusinessagency.com/big-business-agency-blog/why-sales-teams-are-switching-to-hubspot) [What is full-cycle sales?](https://bigbusinessagency.com/big-business-agency-blog/what-is-full-cycle-sales) [Choosing the best HubSpot Plan for your business](https://bigbusinessagency.com/insights/choosing-the-best-hubspot-plan-for-your-business) [Is Mailchimp HIPAA compliant?](https://bigbusinessagency.com/insights/is-mailchimp-hipaa-compliant) [Ultimate guide to HubSpot CRM](https://bigbusinessagency.com/insights/ultimate-guide-to-hubspot-customer-relationship-management) - [Tweet](https://twitter.com/share) [![Why smart sales teams are switching to HubSpot](https://bigbusinessagency.com/hubfs/CRM%20image.jpg)](https://bigbusinessagency.com/insights/why-sales-teams-are-switching-to-hubspot) #### [Why smart sales teams are switching to HubSpot](https://bigbusinessagency.com/insights/why-sales-teams-are-switching-to-hubspot) ![Picture of Johanne](https://bigbusinessagency.com/hs-fs/hubfs/Johanne%20Headshot%202.png?width=30&name=Johanne%20Headshot%202.png) [Johanne](https://bigbusinessagency.com/insights/author/johanne) : Jan 8, 2024 9:15:00 AM What's the big deal about HubSpot Sales Hub? If you're thinking HubSpot is just another sales tool, you'd be wrong! 😮 It's easy to elevate your... [Sales growth](https://bigbusinessagency.com/insights/tag/sales-growth) [Technology](https://bigbusinessagency.com/insights/tag/technology) [I want to see more of this article](https://bigbusinessagency.com/insights/why-sales-teams-are-switching-to-hubspot) [![How you can easily boost your Sales with HubSpot Sales Hub](https://bigbusinessagency.com/hubfs/Sales%20Hub%20image.png)](https://bigbusinessagency.com/insights/boost-your-sales-with-sales-hub) #### [How you can easily boost your Sales with HubSpot Sales Hub](https://bigbusinessagency.com/insights/boost-your-sales-with-sales-hub) ![Picture of Johanne](https://bigbusinessagency.com/hs-fs/hubfs/Johanne%20Headshot%202.png?width=30&name=Johanne%20Headshot%202.png) [Johanne](https://bigbusinessagency.com/insights/author/johanne) : Feb 15, 2024 8:15:00 AM Discover how HubSpot Sales Hub can help you increase your sales and drive business growth Updated February 2025 [Sales growth](https://bigbusinessagency.com/insights/tag/sales-growth) [Technology](https://bigbusinessagency.com/insights/tag/technology) [I want to see more of this article](https://bigbusinessagency.com/insights/boost-your-sales-with-sales-hub) [![A HubSpot and Salesforce Comparison in 2025](https://bigbusinessagency.com/hubfs/hubspot%20and%20salesforce%20comparison.webp)](https://bigbusinessagency.com/insights/how-to-decide-between-salesforce-and-hubspot) #### [A HubSpot and Salesforce Comparison in 2025](https://bigbusinessagency.com/insights/how-to-decide-between-salesforce-and-hubspot) ![Picture of Peter](https://app.hubspot.com/settings/avatar/1813754dd5e08fbe2141e42786d34f34) [Peter](https://bigbusinessagency.com/insights/author/peter-russell-smith) : Sep 19, 2023 1:25:05 PM HubSpot and Salesforce are like the dynamic duo of sales and marketing CRMs. [Sales growth](https://bigbusinessagency.com/insights/tag/sales-growth) [Technology](https://bigbusinessagency.com/insights/tag/technology) [I want to see more of this article](https://bigbusinessagency.com/insights/how-to-decide-between-salesforce-and-hubspot) [![BBA logo](https://bigbusinessagency.com/hubfs/BBA%20logo.svg)](https://bigbusinessagency.com)       - [Terms & Conditions](https://bigbusinessagency.com/terms-and-conditions) - [Privacy Policy](https://bigbusinessagency.com/privacy-policy) - [Meet The Team](https://bigbusinessagency.com/meet-the-team) © 2026 Big Business Agency Ltd [Facebook](https://www.facebook.com/people/Big-Business-Agency-Ltd/61567300078982/#)[X](https://twitter.com/werbigbiz)[Instagram](https://instagram.com/thebigbusinessagency)[Linkedin](https://www.linkedin.com/company/big-business-agency)[YouTube](https://www.youtube.com/channel/UCmRxWYXj5cV1bi5Xip759Dg) Return to top ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Johanne", "url" : "https://bigbusinessagency.com/insights/author/johanne" }, "dateModified" : "2025-05-13T17:36:56.627Z", "datePublished" : "2023-10-31T14:42:46.000Z", "headline" : "What is HubSpot's Calling Solution?", "image" : [ "https://bigbusinessagency.com/hubfs/HubSpot%20Calling.jpg" ], "mainEntityOfPage" : { "@id" : "https://bigbusinessagency.com/insights/what-is-hubspots-calling-solution", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://bigbusinessagency.com/hubfs/BBA_Orange_InkBlue-1.png" }, "name" : "Big Business Agency Ltd" } } ``` ```json { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [{ "@type": "Question", "name": "What options do I have with phone numbers if I want to use HubSpot Calling?", "acceptedAnswer": { "@type": "Answer", "text": "With a HubSpot provided phone number, you have the ability to both make outbound calls and receive incoming calls that are forwarded to your personal device. If you have super admin permissions, you are able to obtain a HubSpot provided phone number and then assign it to a team member. Furthermore, you have the option to acquire the number and reassign it at a later time." } },{ "@type": "Question", "name": "Can I use caller ID with HubSpot Calling?", "acceptedAnswer": { "@type": "Answer", "text": "Yes you can enable Caller ID with HubSpot Calling. For optimal performance, Caller ID functions best with accounts containing fewer than 10,000 contacts." } },{ "@type": "Question", "name": "How can I get more minutes for HubSpot Calling?", "acceptedAnswer": { "@type": "Answer", "text": "The number of calling minutes allocated to your HubSpot account is based on your subscription level. An alert will notify you when you are approaching your limit. If you happen to reach your limit during a call, you can finish that call but will not be able to make any more calls for the rest of the month. Calling minutes reset at the start of each month. If you're a super admin in a Sales Hub or Service Hub Professional or Enterprise account, you can purchase additional calling minutes from the Add-ons section on HubSpot's pricing page." } }] } ```